Job Description

As a key member of the product management team, the UI Designer is responsible for turning ideas into workable, usable, efficient interfaces, to be delivered to the development team as wireframes and html documents. Interfaces – for websites, mobile platforms, kiosks, and key applications – need to reintroduce the world to the concept of travel by train, updated behind the scenes with modern technology to support shopping and booking paradigms. Our goal is to build the most compelling user experience possible for the shopping, purchase and fulfillment of train travel.

 

Responsibilities

•    Work with product managers, business partners, customers and suppliers to define interaction paradigms and work-flows for various transactions

•    Design usable and efficient user interfaces for various delivery mediums

•    Work with graphic artists (in-house and out-sourced) to develop visual/graphic components for Wandrian systems

•    Build fully-realized html-based prototype interfaces to be delivered to the development team for implementation

•    Where necessary, setup, manage and conduct usability testing for interface designs

 

Requirements

Qualifications

•    Thorough understanding of Information Architecture and Interaction Design

•    Experience building usable, and testing usability of, interfaces

•    Competence with HTML and HTML authoring tools; CSS & JavaScript/AJAX knowledge a benefit

•    Familiarity with travel related websites and other e-commerce websites

•    Basic graphic design skills and working knowledge of tools such as Adobe Photoshop or equivalent

Knowledge & Skills

•    Excellent interpersonal and problem solving skills

•    Self-motivated, able to work independently and perform multiple tasks under minimal supervision 

•    Confidence to participate and contribute within a fast-paced, technically aggressive, highly skilled and collegial development team

As a key member of the Information Technology team, the Software Development Engineer works with the product team to develop cutting edge rail solutions. The ideal candidate for this role has Java development experience and fresh ideas to solve complex rail solutions in a web environment.

Responsibilities:

·        Software development for large scale & complex systems regarding rail.

·        Performs other duties as assigned

Requirements:

Qualifications:

·        Java development experience

 

·        J2EE web development experience, including experience with Servlets and EJB, preferably including EJB 3.0

·        Experience working in professional software development environments

·        A solid understanding of core Java concepts

·        Solid understanding of object oriented development and knowledge of design patterns is a plus

·        Experience with Struts or equivalent web development framework is a must

·        Enterprise Java development experience

·        Experience with the Spring Framework strongly desired

·        Experience with Hibernate strongly desired

·        Experience with web services (JAXB, CXF or Spring Web Services) a plus

·        Experience with XML, SOA and Web Services is a plus

·        Experience building AJAX-enabled applications is a plus

·        Experience with at least one application server, such as JBoss

·        Experience building and configuring clustered applications is a plus

 Knowledge and Skills:

·        Must be an excellent analytical thinker, as well as an effective and pragmatic problem solver

·        Self-motivated, able to work independently and perform multiple tasks under minimal supervision

·        Confidence to participate and contribute within a fast-paced, technically aggressive, highly skilled and collegial development team

Responsibilities

• Write test plans and test protocols based on reviews of functional specifications
• Coordinate, develop and execute test cases
• Identify and report defects (providing reproducible steps) and manage defect reports
• Work closely with Development and Product Management to prioritize defects, assist in the timely resolution of defects, and verify defect fixes
• Work directly with engineers and project management to obtain product information
• Communicate QE project status and escalate blocking issues to management
• Provide feedback for improving QE procedures, standards, and methodologies

Qualifications

• Experience with manual testing and some automation
• Both Black Box and White Box testing is essential
• 5+ years experience as a QA Engineer in a web application development environment
• Experience with defect tracking systems and source version control applications
• Experience with Linux environments
• Relational database and query writing experience
• An understanding of XML would be helpful
• API testing experience is desired
• Ability to script basic automation tasks using shell and/or Perl
• Experience testing new software products with limited product documentation
• Strong analytical and organizational skills, strong attention to detail
• Willingness to participate in an iterative development process
• Flexibility and experience working in a startup environment
• BS Degree in CS or equivalent

Process refunds in a timely manner, and help with customer service post travel issues

 

Key Objectives:

 

• To process refunds, goal is to have a 2-3 day turnaround
• Update and note reservations of any changes
• Update different systems depending on the type of pass, certain passes have different rules and requirements

• Report any main issues, noticing any unusual trends
• Answer any post travel questions via email or letters

 

Skills Required:

 

·        Conflict Resolution/problem solving

·        Excellent writing skills,

·        Ability to communicate effectively with clients as well as other departments

·        Customer Service experience

·        Attention to Detail

·        Familiar with Excel, Microsoft Word

Job Description:     To ensure distribution of all railway documents to the customer with efficiency and strict attention to detail.

 

Key Objectives:

 

• Take responsibility for processing all bookings in appropriate Railkey “backend”
• Review all incoming orders based on priority
• Ensure credit authorization checks successful
• Generate invoice, shipping label, and place in queue for printing

• Print from queue on appropriate stock ensuring accurate and acceptable printing standard
• Package each booking with appropriate collateral according to backend
• Verify each pass/ticket matches the stock management print out 
• Ensure each ticket counterfoil/matrice is collated according to stock number
• Sign and submit stock management form to supervisor
• Ensure documents are labeled with appropriate DHL/FEDEX shipping item and placed in appropriate bin for pickup
• Notify supervisor of materials status when quantities become limited

 

Job Description:     To ensure accountability of all railway stock inventory and distribution to the internal and external clients.

 

Key Objectives:

 

• Take receipt and acknowledge all incoming stock inventory
• Record and file all stock acknowledgement forms

• Enter all stock is entered into the Railkey stock management system
• Ensure each ticket counterfoil/matrice is collated according to stock number
• Reconcile daily all stock issued from the previous day
• QA previous day’s stock for proper issuance and correct distribution

• Reconcile daily all refunds and voids
• Generate, prepare, and audit month end supplier reports for submission to accounting
• Verify each pass/ticket matches the SMS daily report
• Work with local printing agencies to ensure appropriate stock management and reconciliation
• Interact with customer engagement representative to ensure agency compliance
• Notify IT of any required changes to the SMS report before month-end generation
• Notify supervisor of materials status when quantities become limited

 

Skills Required:

 

·        Strict attention to detail

·        Excellent organization skills

·        Working knowledge of MS Office: Excel

·        Familiarity with ARC reporting process helpful

Job Description

As a key member of the technology strategy team, the Technical Analyst is involved in a wide range of company activities, with responsibility for gathering project requirements, analysis and solution definition. Technical Analysts interact directly with key customers, suppliers and industry leaders, assisting with business development initiatives, gathering requirements, and formulating strategies for building solutions that enable Wandrian and its customers to improve its positioning in the industry.

 

Responsibilities

•    Work directly with business partners to fully understand their systems and capabilities.

•    Work with business and technology technology teams to determine tradeoffs due to technical and business constraints.

•    Create comprehensive product documents such as technical requirements documents, functional specifications, use cases and process process flows

•    Work with technology development team throughout the development process to ensure the successful implementation of the product.

•    Participate in the definition and prioritization of software releases and overall product plan

 

Requirements

Qualifications

•    At least 3 years experience in technical analysis

•    Previous employment in the travel industry, preferable relating to passenger train travel

•    Experience creating technical analysis documents and working with engineering to build and deliver

•    Ability to serve as a liaison between development team and internal and external business teams

•    Familiarity with internet related technologies, including XML, Java, SQL

•    Familiarity with travel related websites and other e-commerce websites is a plus

•    Willingness to travel

Knowledge & Skills

•    Excellent interpersonal, analytic and problem solving skills

•    Self-motivated, able to work independently and perform multiple tasks under minimal supervision 

•    Confidence to participate and contribute within a fast-paced, technically aggressive, highly skilled and collegial development team

Job Description:

 

Wandrian, a fast growth travel technology company located in Newton Centre, MA offers excellent opportunity for a Director of Business Development Manager, Technical Partners to become part of our Business Development team and to develop key accounts in the USA. The candidate will prospect leading travel organizations and other travel software companies to integrate our technology solutions and utilize our supporting business services to meet their goals.  This position will report to the SVP of Business Development.

 

Responsibilities:

·   Responsible for formulating the strategy and secure Key Account business opportunities in the USA.

·   Prepare and execute Sales Activity Plans to include personal and telephone sales calls, qualifying and prospecting for new business, and attending industry events.

·   Work with Wandrian team members to understand in scope and out of scope services.  Maximize the technology and services pricing strategy to meet company goals.

·   Act independently to effectively communicate Wandrian’s capabilities and value proposition.  Present all levels of technology demo as an expert. 

·   Display a solid understanding of the underlying technology applications and communicate with clients to discuss technical options and considerations to meet IT goals, budget and performance.

·   Prepare proposals to present technical concepts in a clear manner to clients and work with clients and Wandrian Team to anticipate technical needs. Prepare plan and schedule. Oversee the process through from targeting prospects through closing and execution of the contract.

·   Communicate with appropriate internal Wandrian resources such as Executives, Program Managers, Product Managers, Customer Engagement, and Developers to relay relevant information and assist in implementation support and post-sales consulting.

·   Communicate with Product Management to convey market conditions and requirements to be incorporated into Wandrian's product development plans.

Requirements:

Qualifications

·      At least 3 years experience in Technical Sales Role.

·      BS degree in Computer Science or Engineering is a plus.

·      Experience working with product management teams to define customer requirements.

·      Ability to, in conjunction with customers, to build realistic business plans and budgets.

·      Willingness to assume responsibility and see processes through to successful conclusion.

·      Familiarity with internet related technologies.

·      Familiarity with travel related websites and other e-commerce websites is a plus.

·      Willingness to travel to customer sites.

Knowledge and Skills

·            Enthusiasm and eagerness to learn!

·            Strong rolodex of contacts at technology and travel organizations.

·            Ability to cold call new accounts, generate client visits, build relationships with technical managers and manage negotiations.  The right candidate for this role should feel comfortable developing business at C-level and with technology executives.

·            Knowledge of technology trends and terminology is a must. 

·            Requires the analytical skills and attention to detail necessary to address the details of pre-sales systems implementation for customers while maintaining a big picture view of the sales opportunity and customer implementation.

·            Ability to craft custom sales proposals and knowing how they relate to product development phases.

·            Comfortable working with customers in an outward facing role. Savvy in establishing and maintaining technical credibility with clients.

Job Description

As a key member of the product team, the HTML Developer and Web Designer works with the product team to launch and maintain customer websites and products, using tools such as our SiteCore Content Management System and various proprietary tools. The product team is at the core of the company, managing all products, partner websites and pricing. The ideal candidate for this role knows HTML and is familiar with graphics and graphical layout programs, and can contribute to the teams as a whole while take a lead in the launching and maintenance of partner websites.

 

Responsibilities

•    Build customized website components and files to launch partner websites using our CMS

•    Obtain and optimize graphics, partner logos, and relevant images for partner websites

•    Assist the product team as required to provide exceptional service to our partners

 

Requirements

Qualifications

•    Competence with HTML and HTML authoring tools; CSS & JavaScript/AJAX knowledge a benefit

•    Familiarity with travel related websites and other e-commerce websites

•    Basic graphic design skills and working knowledge of tools such as Adobe Photoshop or equivalent

Knowledge & Skills

•    Excellent interpersonal and problem solving skills

•    Self-motivated, able to work independently and perform multiple tasks under minimal supervision 

•    Confidence to participate and contribute within a fast-paced, technically aggressive, highly skilled and collegial development team

Wandrian, a fast growth travel technology company located in Newton Centre, MA offers excellent opportunity for a Corporate Project Assistant. The candidate will have experience providing high-level administrative support in a fast paced environment.  This position will report to the President and CEO.

 Responsibilities:

• Responsible for creation and maintenance of effective information systems for President's office.
• Shadow executive in meetings and notate key project deliverables. Highlight key deliverables that require urgent follow through.
• Prepare and create presentations for monthly board of director and investor meetings.
• Create project plans and key deliverable milestones.
• Work with Wandrian team members to understand projects and deliverables in relation to the President's office.
• Schedule meetings, handle correspondence and phone calls for President's office.
• Communicate with appropriate internal Wandrian resources such as Executives, Program Managers, Product Managers, Customer Engagement, and Developers to relay relevant information and assist in project deliverables.

Requirements:

Qualifications

• At least 3 years experience in administrative or project coordination role
• Associates or BS degree
• Experience working with executives
• Proficient in MS Office Suite, Visio and Powerpoint
• Strong sense of confidence in all administrative and customer service skills

Knowledge and Skills

• Assertive individual with enthusiasm and eagerness to learn!
• Strong literacy and verbal communication skills
• Strong organizational skills
• Attention to detail
• Knowledge of administrative procedures and protocols
• Comfortable working with internal and external customers. Savvy in establishing and maintaining relationships with staff.

The Customer Service Representatives support the marketing and sales efforts of Wandrian Inc. by providing information, answering phone inquiries and guiding customers in their buying decision. Responsibilities include processing information requests, making reservations and supporting Wandrian Inc. programs in a timely and professional manner. This is an entry level position in a dynamic growing company with great opportunities and benefits!

Requirements:

• Sales and customer service focused.
• Energetic, personable and confident when talking to customers.
• Exceptional telephone sales skills.
• Computer skills such as Word, Excel and email.
• Excellent verbal and written communication skills.
• Organizational skills and strict attention to detail.
• Able to take initiative.
• Desire to work in a fast paced environment.
• Flexible and team oriented.

Other Considerations:

• Travel related background a plus!
• Knowledge of European Rail a plus!

Job Description:     Effectively deliver and facilitate adult e-learning and classroom technical training to ensure superior agent and client performance

 

Key Objectives:

 

• Plan, schedule, create and execute all training activities
• Instruct new-hire and recurrent training
• Design, develop and update training course materials
• Develop training objectives, curriculums, lesson plans and manuals

• Deliver internal & external training sessions for Customer Support Representatives and other staff

• Continuously review and revise existing course material and other supporting documentation
• Transform complex technical information into effective learning modules by applying adult learning theories
• Work extensively with subject matter experts to develop content
• Write, design and develop training courses, job aids, and learning documents
• Evaluate the effectiveness of training and development programs utilizing relevant evaluation data to review or recommend changes in instructional objectives and methods.
• Utilize effective presentation skills including creative training techniques and adult/accelerated learning techniques.

 

Position Requirements:

 

• Requires a bachelor’s degree in a related area and 2-4 years of experience in a customer service environment
• Must possess excellent organizational skills and be able to prioritize multiple projects and objectives in a rapidly changing environment
• Strong oral and written communication skills
• Must be able to articulate technical and user needs in a concise manner
• Prior experience in a call center or travel agency support helpful
• Willingness to travel if needed

RESPONSIBILITIES:

 

• Ensure Internet channel advertising provides optimal coverage across all products/ services and maximises the sales of key products at minimum cost of acquisition.
• Achieve & exceed target ROI for all Search Engine activities (SEO and SEM)
• Devise in conjunction with the VP eCommerce and implement an online & offline marketing strategy according to commercial goals and budgetary requirements for flagship sites.
• Liaise with internal departments and eCommerce colleagues to detail and fulfil requirements for all external activities being undertaken
• Make recommendations for online & onsite  initiatives to grow visitor numbers and sales.  For these projects, to prepare the necessary business cases and budget approval documents for approval
• Manage the Affiliation programme in conjunction with other members of eCommerce as appropriate.
• Work closely with the Experience and IT Teams to map out eCommerce requirements with regards to marketing projects
• Work closely with external suppliers to negotiate commercial agreements for complementary add-on products or promotions delivered on our sites
• Evaluate the effectiveness of the eCommerce channel of distribution through regular reporting to cover sales, visitors and ROI amongst other KPIs.
• Developing a cross-functional approach to the project with internal departments, distributors and external partners.
• To deal with day to day queries from all stakeholders and providing assistance with queries from affiliates.
• To undertake any other reasonable duty as required by the company.

 

REQUIREMENTS:

• BA in Business, Marketing, or Hospitality/Tourism
• 2 years experience of online marketing or online business development
• Hands on experience of online marketing methods including SEO, SEM, eDM
• Excellent communication skills, both on the phone and in person
• Ability to embrace and lead change, and work in a fast-paced, customer focused environment
• Ability to multi-task and deliver in a deadline driven atmosphere
• Goal setter with a strong work ethic
• Proficient in excel and aptitude for forecasting

RESPONSIBILITIES:

 

• Ensure Internet channel advertising provides optimal coverage across all products/ services and maximises the sales of key products at minimum cost of acquisition.
• Achieve & exceed target ROI for all Search Engine activities (SEO and SEM)
• Devise in conjunction with the VP eCommerce and implement an online & offline marketing strategy according to commercial goals and budgetary requirements for flagship sites.
• Liaise with internal departments and eCommerce colleagues to detail and fulfil requirements for all external activities being undertaken
• Make recommendations for online & onsite  initiatives to grow visitor numbers and sales.  For these projects, to prepare the necessary business cases and budget approval documents for approval
• Manage the Affiliation programme in conjunction with other members of eCommerce as appropriate.
• Work closely with the Experience and IT Teams to map out eCommerce requirements with regards to marketing projects
• Work closely with external suppliers to negotiate commercial agreements for complementary add-on products or promotions delivered on our sites
• Evaluate the effectiveness of the eCommerce channel of distribution through regular reporting to cover sales, visitors and ROI amongst other KPIs.
• Developing a cross-functional approach to the project with internal departments, distributors and external partners.
• To deal with day to day queries from all stakeholders and providing assistance with queries from affiliates.
• To undertake any other reasonable duty as required by the company.

REQUIREMENTS:

• BA in Business, Marketing, or Hospitality/Tourism
• 2 years experience of online marketing or online business development
• Hands on experience of online marketing methods including SEO, SEM, eDM
• Excellent communication skills, both on the phone and in person
• Ability to embrace and lead change, and work in a fast-paced, customer focused environment
• Ability to multi-task and deliver in a deadline driven atmosphere
• Goal setter with a strong work ethic
• Proficient in excel and aptitude for forecasting

Wandrian Internship Program offers challenging, real-world experience with exciting assignments related to your field of study. As a Wandrian intern, you will gain insight to our operations, corporate culture and career opportunities.

Requirements:

• Completed Sophomore year or a minimum of 60 semester hours that are pertinent to Wandrian.
• Registered as a full-time student (Associate Degree candidates will be considered on a case-by-case basis).
• Recent Graduate
• Maintain a 3.0 GPA or higher.

Available Areas of Internship:

• Software Design
• Information Systems
• Marketing
• Public Relations
• Web Design
• Communications
• Human Resources
• General Business Administration

We are looking for an Accounting Clerk to report directly to the Controller. This is a newly created role and a great opportunity to have an impact on structuring the finance function to be more scalable as we continue to grow. In this position, you will assist the senior and staff accountants in the daily accounting functions related to the general ledger, A/P and A/R. If you are a self-starter who is well organized and can work effectively with limited supervision, send us your resume!